Who do ambulance services need to follow concerning policies and procedures on the job?

Ambulance services are required to follow policies and procedures established by medical control because this entity provides direct oversight and guidance on medical care to be delivered by EMS personnel. Medical control is typically provided by licensed physicians or a medical director, who ensures that the protocols being followed align with current medical standards and legal requirements. This includes protocols for patient assessment, treatment, and transport, which are essential for maintaining patient safety and delivering effective care.

While the EMS Authority, local government, and insurance companies can influence operations through regulations, funding, and billing policies respectively, it is the medical control that directly impacts the clinical aspects of care provided by EMTs and paramedics in the field. Following medical control guidelines helps ensure that ambulance services deliver care that is safe, evidence-based, and within the scope of practice of the providers involved.